At Surrey Laser Clinic, we are committed to giving each and every one of our clients outstanding care and customized laser treatments. We have implemented the following cancellation policy to guarantee equity, effectiveness, and the greatest experience for all. This enables us to maintain dependable and seamless scheduling while managing appointment times responsibly.
Appointment Confirmation
When you book an appointment with us, we reserve dedicated time for you and our specialist team. Once your appointment is confirmed, that time is set aside exclusively for your treatment.
Cancelling or Rescheduling Your Appointment
We recognize that there are times when you may need to reschedule or cancel. Please give us at least 48 hours’ notice if you need to reschedule your appointment. Giving advance notice keeps our clinic operating efficiently for everyone and enables us to offer the appointment time to another client who might be awaiting treatment.
Late Cancellations and No‑Shows
If an appointment is cancelled with less than 48 hours’ notice, or if you do not show up for your scheduled time, a cancellation fee may apply. This fee helps us cover part of the time and resources that were reserved for your appointment. In many clinics with similar services, this requirement is in place to protect both clients and the clinic from repeated short‑notice changes.
How to Cancel or Reschedule
To cancel or reschedule an appointment at Surrey Laser Clinic, you may:
- Call us at the clinic during business hours.
- Use our online booking system if available.
- Email us with your appointment details.
Please avoid cancelling through indirect methods (such as social media messages) as these may not be received or processed promptly.
Fees and Charges
You will be informed of any applicable cancellation fees at the time of booking or when you need to cancel. In line with this policy, a credit card that was on file at the time of booking may be used to cover the cancellation fee.
Repeated Late Cancellations
Customers who frequently cancel or fail to show up for appointments may be asked to pay in advance or give a deposit at the time of booking. This respects other clients’ time while guaranteeing ongoing access to our services.
Emergencies and Exceptional Circumstances
We are aware that crises do occur. Please get in touch with us right away if unanticipated events prevent you from giving 48 hours’ notice. We will consider these circumstances with compassion and may choose to waive the fee.
You understand and agree to follow this cancellation policy by coming to Surrey Laser Clinic. Every time you come to us, we want to provide you with a smooth, dependable, and expert service.
If you have any questions about this policy or need assistance with rescheduling or cancelling an appointment, please contact our team — we are here to help.